Resolved -
We have some theory on the root cause, will work on them ASAP and run an internal post-mortem afterwards
Aug 20, 09:07 PDT
Monitoring -
System is back to normal from 8:27am after mitigation, still investigating the root cause
Aug 20, 08:39 PDT
Update -
We are still investigating, still not clear on the root cause. Trying some ways to mitigate.
Aug 20, 08:25 PDT
Investigating -
From 2025-08-20 07:25 PST, we experienced issues with our query capabilities for some customers and users may see their charts/dashboards slow to load or unavailable.
Our team is investigation, no action is needed from customers at this time.
We will post updates as we recover the systems.
Aug 20, 07:59 PDT