We implemented a rollback to mitigate elevated latency affecting services in our EU production environment, and performance has recovered. We are continuing to monitor the environment closely to confirm stability.
Posted Jul 13, 2026 - 01:20 PDT
Update
We are continuing to investigate this issue.
Posted Jul 13, 2026 - 00:56 PDT
Investigating
We are investigating elevated latency affecting services in our EU production environment. Some customers may experience slower response times while our team works to identify the cause and mitigate impact. We will provide another update within 60 minutes or sooner if we have more information
Posted Jul 12, 2026 - 23:15 PDT
This incident affected: Analytics (Web Application), Audiences (Web Application), Experiment (Web Application), and Guides & Surveys, Session Replay.