Resolved -
The incident has been resolved.
Jan 14, 12:59 PST
Update -
We have implemented a fix. Real-time data may be delayed by up to 3 hours. We are expected to fully recover by 2 PM PT.
Jan 14, 10:44 PST
Monitoring -
We have implemented and monitoring the aforementioned fix. We are looking to get customers access to their complete real-time data in queries soon.
Jan 14, 10:07 PST
Update -
We have identified the root cause and implemented mitigation measures. Some customers might see partial real-time data in charts and analytics queries.
Jan 14, 10:00 PST
Identified -
Most of our Analytics charts are not loading and failing with an error. Our ingestion systems are working as expected and we are not losing any data. We have identified the issue and are working on resolving it right now. We will share an update in another 30 mins.
Jan 14, 09:47 PST