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Data Collection   Operational
90 days ago
100.0 % uptime
Today
Web Reporting   Operational
90 days ago
99.97 % uptime
Today
Data Processing   Operational
Amazon Web Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Data Collection Uptime
Fetching
Web Reporting Uptime
Fetching
Past Incidents
Sep 24, 2018

No incidents reported today.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Resolved - The system has recovered. Data processing is fully operational. Realtime data is available for all queries. No data was lost during this time.
Sep 20, 17:31 PDT
Monitoring - We have deployed a fix to the dependency that's having the performance issue.
Delayed components are catching up quickly across the entire clusters. We are actively monitoring the improvement.
Currently, the delay is up to 100 minutes.
Data collection is working as expected and we are not losing data.
Sep 20, 15:04 PDT
Identified - The issue which is causing delays has been identified. We are actively looking for solutions to improve the efficiency of this dependency. Currently, the delay is around 50 minutes.

Data collection is working as expected and we are not losing data.
Sep 20, 10:38 PDT
Investigating - Our data processing infrastructure is currently in a degraded state due to a load issue on a dependency. Data processing is currently delayed by up to 30 minutes.

Data collection is working as expected and we are not losing data.
Sep 20, 07:34 PDT
Resolved - This incident has been resolved.
Sep 20, 17:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 16:31 PDT
Update - Restored partial functionality. Investigating some queries having slow performance
Sep 20, 16:22 PDT
Update - We are continuing to investigate this issue.
Sep 20, 16:07 PDT
Investigating - We are currently investigating an issue that is causing charts not to load
Sep 20, 16:06 PDT
Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - The system has recovered. Data processing is fully operational. No data was lost during this time.
Sep 11, 03:29 PDT
Monitoring - The issue has been identified and a fix has been implemented. We are monitoring the results. Currently data processing is delayed by up to 150min, but recovering. Our ingestion systems are working as expected and we are not losing data.
Sep 11, 01:58 PDT
Update - We are continuing our investigation. Currently data processing is delayed by up to 120min. Our ingestion systems are working as expected and we are not losing data.
Sep 11, 01:33 PDT
Investigating - Our data processing systems are delayed because of load issue on a dependency. This incident started at Sep 11 6:30am GMT.

Current status:
a) Our ingestion systems are working as expected and we are not losing data. Our processing systems are not processing newly ingested data.
b) Most of our customers are impacted.
c) Impacted customers will see delayed metrics for the last 80min.

We are investigating the issue and will post an update after 30 minutes or earlier if we identify the fix.
Sep 11, 00:45 PDT
Sep 10, 2018

No incidents reported.