We will be performing maintenance on a component of the data collection and web reporting systems from 4 pm UTC to 5 pm UTC on Saturday, February 18th, 2023. This involves changing the certificate used for our api.amplitude.com and analytics.amplitude.com domains. We are only updating our end-entity certificate without any changes to our intermediate or root certificates. We expect that the vast majority of our customers will not be impacted.
Resolved -
From 15:03 PM to 19:32 PT Jan 31st 2023, our data processing component processed incoming data with increased latency. All customers have experienced at most 2 hours of lag in their charts (with an average of less than 30 minutes). We have fixed the issue with no data loss and further action is not required from our customers.
Jan 31, 19:32 PST
Update -
We have deployed a fix and we are monitoring our data processing component to recover.
Jan 31, 17:32 PST
Identified -
From 15:03 PM PT Jan 31st 2023, our data processing component has started to process incoming data with latency. All customers are experiencing at most 2 hours of lag in their charts (with an average of less than 30 minutes). We have identified the root cause and we are in the process of deploying the fix. There is no data loss in this incident and no further action is required by the customers.
Jan 31, 17:16 PST
Resolved -
This incident has been resolved.
Jan 23, 17:02 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 23, 16:42 PST
Update -
The Amplitude SQL Charts feature remains disabled as we try to find a fix for the issue. All other charts are not impacted.
Jan 21, 13:13 PST
Identified -
We have detected an issue with the Amplitude SQL Charts [1]. We have identified the issue and we are working on a fix. For now, customers will be unable to view results from Amplitude SQL Charts in the Analytics application.