Resolved -
This incident has been resolved.
Apr 24, 12:04 PDT
Monitoring -
System is back to healthy, we are monitoring
Apr 24, 11:36 PDT
Investigating -
From 2025-04-24 10:17 to 2025-04-24 10:28, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable.
From 2025-04-24 10:28, we mitigated the issue by skipping realtime system, so query should be good now, except missing recent realtime data(~ last 2 hours' data). Data is not missing, will be recovered once the realtime system is back
Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time.
We will post updates as we recover the systems.
Apr 24, 10:36 PDT