All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Data Collection Operational
90 days ago
100.0 % uptime
Today
Web Reporting ? Operational
90 days ago
99.95 % uptime
Today
Data Processing Operational
Amazon Web Services Operational
Data Export Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Data Processing Maintenance Sep 18, 17:00-19:00 PDT
We will be performing maintenance on a component of the data processing system from 5 PM to 7 PM PDT on Saturday, September 18th. This will help ensure the availability & durability of the processing system. During this time, customers will not see recent ingested data in Amplitude. No data will be lost during the incident.
Posted on Sep 16, 13:08 PDT
System Metrics Month Week Day
Data Collection Uptime
Fetching
Web Reporting Uptime
Fetching
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Data Processing Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 19:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 PDT
Scheduled - We will be performing maintenance on one of our data processing components from 5 PM to 7 PM PDT. We will be applying a critical security update during this maintenance window. During this time, customers will not see recent ingested data in Amplitude. No data will be lost during the incident.
Sep 14, 15:02 PDT
Sep 14, 2021
Adding charts to dashboards caused previous charts on dashboard to be removed
Resolved - From approximately 9/14/2021 at 2:30 AM PDT to 9/14/2021 at 9:30 AM PDT, some customers who added charts to dashboards reported that other charts on their dashboards had disappeared.

Current status:
a) The dashboard service is operational.
b) Any customer who added charts to a dashboard during this approximately 7-hour window may have been affected.
c) The dashboards that charts were added to during this window may be missing charts that were there prior to the latest chart addition to the dashboard.

Current action plan:
a) We've identified the list of potential dashboards that may have been affected and have identified a backup of dashboard data from 9/13/2021 at 6:18PM that we can use to restore any dashboards that may be affected.
b) We will be notifying customers within the app when they are on a dashboard that may have been affected.
c) There will be no more updates regarding this issue. If you have a dashboard that you believe was affected, please submit a request at support.amplitude.com and the team will help you restore it.
Sep 14, 02:00 PDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 10:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:01 PDT
Scheduled - On Sunday 09/12/2021 starting at 10am PDT we will be upgrading our internal systems. We will be starting with our EU datacenter and then will update our US datacenter. Data processing delays are expected, but not data loss. Some short window of downtime is expected
Sep 10, 11:55 PDT
Funnel charts are incorrectly bucketing some users as not converted
Resolved - Reprocessing has completed for all customers. All our components are working normally. There was no data loss and no further customer action is required.
Sep 12, 08:53 PDT
Monitoring - Reprocessing has completed for all customers on the US datacenter. All our components there are working normally. There was no data loss and no further customer action is required.

We will continue monitoring the progress on the EU datacenter.
Sep 10, 12:58 PDT
Update - We are currently applying a fix to reprocess and correct the inconsistencies in user merging and monitoring the results as the fix progresses.

Reprocessing may take several hours for some customers
Sep 10, 11:05 PDT
Identified - We have identified the cause of the issue: from 9/9 7:00 UTC to 9/10 14:00 UTC there may be inconsistent results related to user merging. We are working on a fix.
Sep 10, 08:01 PDT
Investigating - We are currently investigating some reports that users are showing up as not-converted in a funnel analysis, despite having performed the conversion event.
Sep 10, 05:09 PDT
Sep 11, 2021
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:00 PDT
Scheduled - On Saturday September 11, 2021 between 10AM and 10:30AM PT, we will be performing maintenance in order to ensure the continued quality of our infrastructure. No data loss is expected to occur, but customers should expect certain features to be intermittently unavailable or slower than normal during this time period:
- DSAR API endpoints will be unavailable
- User Deletion/Privacy API requests will be unavailable
- ETL Exports will be delayed during this time but will catch up shortly thereafter
Sep 1, 14:47 PDT
Sep 10, 2021
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Data Processing Delays (Batch Endpoint)
Resolved - This incident has been resolved.
Sep 7, 12:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 09:22 PDT
Identified - Our data processing systems are delayed for about 5% of data coming through the batch endpoint. This incident started at 12:15 UTC.

Current status:
a) Our ingestion systems are working as expected and no data is lost. Our processing systems are not processing newly ingested data.
b) About 5% of data coming through the batch endpoint (including S3 ingestion) is impacted.
c) Impacted customers will see delayed metrics for the last 3 hours.

We are investigating the issue and will post an update in an hour or earlier if we identify the issue.
Sep 7, 08:09 PDT
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

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