From 7:19 AM to 12:35 PM PT on May 2nd, 2023, our data processing component encountered a delay of up to 1 hour and 42 minutes, which is reflected in our charts, cohorts, and export integrations. There was no loss of data during this incident, and our customers do not need to take any further action.
The issue was caused by a large volume of writes to one of our databases, hence we have implemented an aggregation/throttling mechanism to prevent it from happening again in the future.
Posted May 02, 2023 - 12:37 PDT
Monitoring
We have deployed a fix and monitoring the system to clear the backlogged data.
Posted May 02, 2023 - 12:03 PDT
Identified
From 7:19 AM PT May 2nd 2023, our data processing component is experiencing a latency up to one hour and ten minutes. We have identifies the issue and working on deploying a fix. We expect no data loss during this window and further actions are not required from our customers.