New user counts from two days ago are temporarily off for a small subset of customers

Incident Report for Amplitude

Resolved

The incident has been resolved. If there are any questions, please reach out to platform@amplitude.com.

Posted Jul 24, 2018 - 07:48 PDT

Monitoring

We have identified the issue and pushed a fix for it. We will continue to monitor the issue for the next 60 mins.
If there's a dip in your new user counts on your charts, refresh the chart using the chart controls (https://amplitude.zendesk.com/hc/en-us/articles/231999267-Create-Save-Charts#manually-refreshing-a-chart) and it should be fixed. Please reach out to platform@amplitude.com if the issue persists.

Posted Jul 24, 2018 - 06:37 PDT

Investigating

Due to delay in batch data processing, the new user counts from two days ago are off for a small subset of customers. We are aware and investigating this issue.

Posted Jul 24, 2018 - 04:24 PDT

This incident affected: Data (Data Processing).