We are continuing to monitor for any further issues.
Posted Jul 23, 2021 - 00:11 PDT
RudderStack has replayed their data. Customers using RudderStack service should see all their data in their charts.
Posted Jul 22, 2021 - 23:16 PDT
In addition to mParticle and Segment, we are engaging with Braze and RudderStack to replay their data.
Posted Jul 22, 2021 - 11:37 PDT
We have replayed Vacuum data. Customers who have used our Vacuum service should see all their data in their charts.
Posted Jul 21, 2021 - 17:52 PDT
During the data processing incident on 7/20/2021 12:22 PM PDT, we encountered a data ingestion issue from our /batch API from 7/20/2021 11:45 AM PDT to 7/21/2021 2:20 AM PDT. We are replaying data from our Vacuum system, and from our partners: mParticle, and Segment. Customers who send us data using one of the above methods do not need to take any action. Customers who are using our /batch API directly may send us the data again to fill the data gap.