High rate of 5xx on /batch endpoint

Incident Report for Amplitude

Resolved

This incident has been resolved.

Posted Jul 30, 2021 - 10:04 PDT

Update

A fix has been implemented, we are monitoring the results.

Posted Jul 30, 2021 - 10:03 PDT

Monitoring

The system is restored and data collection is working as expected.

Posted Jul 30, 2021 - 10:03 PDT

Investigating

We are currently investigating high rate of 5xx responses on /batch endpoint. Incident started around 7:30AM PST. We recommend retrying failed events until you receive a 200 response from Amplitude. Amplitude SDKs already take care of the retry logic.

Posted Jul 30, 2021 - 09:24 PDT

This incident affected: Data Collection.