Realtime data from last hour unavailable for web reporting

Incident Report for Amplitude

Resolved

This incident has been resolved since 17:15 PST. No data was lost and no further action is required on customers' end.

Posted Nov 23, 2021 - 17:25 PST

Monitoring

A fix has been deployed and we are current monitoring the recovery.

Posted Nov 23, 2021 - 17:07 PST

Identified

Our query systems are currently in a degraded state. Data ingested within the past hour may not appear in charts and dashboards for all customers.

The issue started around 15:30 PST on Nov 23rd.

Our ingestion systems are working as expected and we are not losing any data.

We have identified the issue and are working on a fix.

Posted Nov 23, 2021 - 16:33 PST

This incident affected: Analytics (Web Reporting).