The incident is resolved. Since 11:30 AM PT May 4th 2023, the Amplitude website began encountering intermittent errors when customers tried to create new or save charts/cohorts. The issue was identified and resolved at 3:45 PM PT. Existing charts were not impacted by this incident. There was no data loss and no actions are required from our customers.
The root cause for this incident was a bug introduced to the key creation process in the chart and cohort creation code path which caused key collision.
Posted May 04, 2023 - 16:04 PDT
Update
Since 11:30 AM PT May 4th 2023, we began to encounter intermittent errors when customers tried to create new or save charts/cohorts. We are continuing to investigate the root cause.
There is no data loss and no actions are required from our customers.
Posted May 04, 2023 - 15:49 PDT
Investigating
We are currently investigating this issue.
Posted May 04, 2023 - 15:16 PDT
This incident affected: Analytics (Web Application).