Ad blockers and privacy filters blocking access to the Amplitude website

Incident Report for Amplitude

Resolved

This incident has been resolved.

Posted Jan 21, 2020 - 11:34 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 21, 2020 - 11:34 PST

Update

The block list (EasyList) has been updated to no longer block access to the Amplitude product website.

Browser extensions will gradually pull the updated list. Alternatively you can manually update the filter lists straight away from within the settings.

For example with uBlockOrigin:
1) Click the extension icon.
2) Click the sliders icon (Open the dashboard).
3) Go to the "Filter Lists" tab.
4) Click "Update now".

Posted Jan 20, 2020 - 12:18 PST

Monitoring

We have requested that the website is removed from the block list and are waiting for a response.

Posted Jan 14, 2020 - 14:31 PST

Investigating

Some ad blockers and privacy filters, for example uBlock Origin, are currently blocking access to analytics.amplitude.com

We have requested that Amplitude's website is removed from the block list but in the meantime you may need to manually unblock the website to access it.

For uBlock Origin you can unblock the site by clicking the extension icon and then clicking the "power" button. See here for details: https://github.com/gorhill/uBlock/wiki/How-to-whitelist-a-web-site#click-the-big-power-button

If you need help with a different blocker or have any other questions please reach out to our platform team at https://help.amplitude.com/hc/en-us/requests/new

Posted Jan 14, 2020 - 14:30 PST

This incident affected: Analytics (Web Reporting).